Management

Residential Property Management Services

The Residential Management Team

Not all Management companies are created equally. At Property Professionals, Inc. (PPI) you will find that the Residential Management Team is dedicated to providing you with prompt, professional service. We are members of ®NARPM (National Association of Residential Property Managers). NARPM’s mission is to support the professional and ethical practices of residential rental home management through networking, education and designation. Not only is our team actively involved in professional organizations such as NARPM, we are also active members of the local, state, and National Association of Realtors. Within the local community we are actively involved in organizations such as New Braunfels Chamber of Commerce, New Braunfels Jaycees, Hope Hospice, Meals on Wheels, and Leadership New Braunfels. We are also involved with the City of New Braunfels on various Boards, Committees and Commissions.

The Residential Leasing Team

Our Leasing Agents are licensed real estate agents and are Members of the Texas Association of Realtors. The Management Team and the Leasing Team meet at 8:45 AM each work day to review new properties on the market, to discuss rental activity and marketing activity, and to review procedures to provide better service to our landlords and tenants. Property Professionals, Inc. is committed to the Equal Housing Opportunity Laws, and we do not discriminate against anyone on the basis of Race, Color, Religion, Sex, Handicap, Familial Status, National Origin or Age.

Property Evaluation

Our experienced residential property managers will compare your property with similar rental properties in the area to find the best market rental value. We will also assess each property’s condition and offer recommendations for needed repairs and updates to (1) maximize your property’s value and attract a qualified tenant, (2) limit your liability exposure, and (3) keep your property in compliance with state and federal requirements.

Marketing

Statistics indicate nearly 80% of renters begin their search on the web, which is why we list all our properties on our web-site, ProperyNB.com, as well as other popular sites such as Realtor.com, RentalHomesPlus.com, Rentals.com, Craiglist.org, Postlets.net, and many others like AHRN.com (the Military Web-site). We list properties in the local area MLS and cooperate fully with other Brokers, Leasing Companies, and Leasing Agents. Our referral base includes hundreds of satisfied owners and tenants whose trust and respect we have earned throughout our 60+ years of serving the community's housing needs. We also advertise, from time to time, on Time Warner Cable Television, the local radio station (KGNB), print real estate publications like the New Braunfels Area Real Estate Guide and Moving New Braunfels, and publish display advertisements in the local newspaper. In addition our professional sign is placed on each rental property.

Application

After a prospective tenant has expressed a desire to lease a property, our Residential Rental Application must be submitted. The prospective tenant must also submit an Application Deposit and a non-refundable Application Fee. The Application Fee is retained by PPI to defray the cost of processing the application. Upon approval of the application, the Application Deposit becomes the Security Deposit.

Tenant Screening

Prospective tenants applying for rentals managed and leased by Property Professionals, Inc. are thoroughly screened with regards to employment, credit, criminal background and rental history. Each occupant 18 years of age and older is considered an applicant and is required to complete a Residential Lease Application composed of forms promulgated by the Texas Association of Realtors.

Security Deposits

Deposits are based on the property rental rate and are collected at time of application submission to serve as a hold on the property during the approval process. Deposit monies are kept in a special account and are used at end of tenancy to pay for damages above normal wear and tear caused by abuse or neglect. We provide tenants with itemized lists of deposit money allocation and negotiate any deposit disputes after tenancy. Pet Deposits at properties where pets are allowed are handled similarly and often include non-refundable pet fees.

Leasing

After finding the right tenant, we prepare all the lease documentation. We use Texas Association of Realtors promulgated leases and addendums as well as special addendums our attorneys have prepared to ensure that all legal requirements are met to provide the maximum protections if a dispute should arise. We ensure that all the requirements of a lease are clearly explained to the tenants. We employ a “lease signing video” to thoroughly familiarize tenants with the terms and conditions of the lease so that they understand their rights and obligations under the lease.

Monitoring & Lease Enforcement – Property Condition

Using digital photography, The Management Team conducts an extensive walk-through of the property prior to the occupancy of a tenant. Another extensive walk-through is performed after the property is surrendered to document property conditions at the beginning and at the end of the lease. The tenants are also asked to complete an “Inventory and Condition Form” upon occupancy. These procedures help the property manager more accurately distinguish between normal wear and tear and neglect when calculating the deposit return. During the lease term, we may have occasion to enter the property for repair or maintenance reasons and will use that opportunity to survey the property. Throughout the lease term, the property is viewed monthly via a drive-by visual survey where digital photography is used and stored on each property.

Rent Processing

All rents are due at the beginning of the month. Rent collection procedures are handled fairly and firmly. Owner proceeds are processed through accounting and can be disbursed via check or direct deposit. In the unfortunate event where eviction is necessary, all aspects of the eviction process are handled through management - including the pursuit for lost income due to unpaid rent and damages

Maintenance

Our dedicated staff is available 24/7/365 to handle all emergency maintenance and repairs. For routine maintenance and repairs, Tenants may email, fax or mail their request to us. Screened and qualified service providers that perform repairs on properties are experienced independent contractors. Our price is your price and we pass all discounts on to you, the owner.

Accounting Services

Accurate and complete records are kept for each property. Owners receive a monthly accounting statement (via email or mail) of all income and expenses and a year-end statement along with a Form 1099 to simplify your tax preparation.

Investment and Selling Assistance

Property Professionals, Inc. stays current on the residential market conditions and can assist you in buying or selling real estate. For over 60 years we have helped investors buy and sale real estate in the community.