Tenant Portal and Alternative Methods to Pay

Pay Your Rent Online & Submit Maintenance Request

Did you know that you can now pay your rent online and submit your maintenance request online? It's fast, easy, and secure, so why wait? Below, you'll find some information on how to get started and a few reasons why so many others have already made the switch!

If your maintenance request is an afterhours emergency, please call 830.625.8065 and follow the prompts to the afterhours emergency service line.

Don’t have an account?

It’s easy! Just let us know you want to pay your rent online and we’ll email you an account activation link.

Get Started

Access Account

Already have an account? Click the button below to be taken to the Tenant Portal login page.

Login

If online payments are not an option for you, safely pay your rent with cash.

• Electronic Cash Payments If you choose this method, we will provide you with a reusable PaySlip that you can use at 7-Eleven or Ace Cash Express to pay your rent in cash. (A $3.99 transaction fee applies; $1,500 maximum per transaction.)
• To find the nearest payment location, visit www.paynearme.com/locations

Benefits

Once you’ve signed up, you can:

• View and pay your bills anytime (24/7)
• View and pay your bills from anywhere (any computer with an internet connection)
• Set up an automatic payment
• Sign up for automatic reminder emails
• Review your payment history
• Submit maintenance requests

Convenience

Have you ever looked at a calendar and suddenly realized that your rent was due that day? Or worse yet, that it was due a few days ago and that it is now late? With online rent payments, these concerns are a thing of the past. Simply hop on your computer and in just a few minutes, your rent is paid! Or remove all doubt and schedule a payment in advance so your rent is paid automatically. This is in addition to not having to write checks, address envelopes or find/buy stamps...

Security

In a world where online financial predators seem more and more common, we understand if you have reservations about entering your bank account information online. But fear not! Your information is password protected and all transactions are both encrypted and securely transmitted.

Account Setup

It only takes a few minutes to get started! Here’s what you need to do: Contact us and let us know you’re interested in paying your rent online. Give us your current email address so we can send you an invitation email. When you get the invitation email (it will come from donotreply@appfolio.com), click on the link in the email to set up your account. Create a secure password and activate your account. That’s it! Now you can log in anytime, from anywhere and make payments, schedule payments, view your payment history, and more!

Maintenance

When submitting a maintenance request please ensure that the phone numbers are correct and either PPI Staff or the vendor assigned can reach you M-F 9am – 5 pm. If you do not hear back from someone within 24 hours please reach out to the office.  If you have a maintenance emergency after hours please call (830) 625-8065 and follow the prompts to the after hour service.